Q: What does ‘cancelled’ mean on your booking page? Are these appointments available?

A: ‘Cancelled’ games are not available. Our booking system shows ‘cancelled’ during appointments which have been booked for corporate events or parties.

We’d prefer if the appointment just showed up as ‘booked’ but our booking software doesn’t seem to have this option right now. We are working to try and change this.

Q: Is it okay to be intoxicated in an escape room?

A: No, in fact, playing under the influence is strictly prohibited. Outbreak reserves the right to turn away any customers who appear intoxicated without issuing a refund.

Q: How early should I show up before my appointment?

A: It is best to show up 10 minutes prior to your appointment. This is the perfect amount of time to get prepared for the game and stay on time.

Q: You’re located in an alley? Is it easy to find you?

A: We have a side door entrance through an alleyway. Look for our sandwich board next to our building:

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Q: How long does the entire experience take?

A: Our games are one hour long but you can expect the entire experience, from start to finish, to take about an hour and fifteen minutes.

Q: Are your rooms scary?

A: Nope. Our first game, ‘Beneath the Surface’ is creepy but not scary.

Q: Are the rooms dark?

A: There are times when, for theatrical effect, we use elements of darkness in our games. This is usually a very temporary state. Interesting, clear lighting visuals are something we strive for in our games.

Q: Are your escape rooms private?

A: Yes, once you book an appointment, if there are any remaining slots for that time, they will be blocked. Our games are private. You never play with strangers.

Q: We don’t have enough players to hit the minimum, can we still play?

A: Yes. Our game, ‘Beneath the Surface’ is designed for 4-8 players but 2-3 can play. We modulate the experience to make this possible. 2-3 player games can be booked for Mondays, Wednesday and Thursdays. Payment may be handled through interac e-transfer. Message us to let us know if you want to play with 2-3 players.

Q: We have more than the maximum number of players, can we still play?

A: Yes. At Outbreak, we consider it very important that the quality of our games is not sacrificed by overcrowding. That is why we make our games modular. We can add extra puzzles to our game if there are more players. However, this must be within reason. It is important that there is enough floor/maneuvering space for every player. Our first game, Beneath the Surface is 1500sqft and can comfortable fit very large sized groups.

Q: What is your cancellation policy?

A: We provide a full refund up to 48 hours before the appointment. After that, customers will be subject to a $50 cancellation fee.

Q: Is there an age restriction?

A: Yes. Age restrictions on our games vary. Our first game, ‘Beneath the Surface’ is recommended for ages 16 and up.

Q: Are you wheelchair accessible?

A: No. Our business is located at the bottom of a narrow stairwell and our games are not wheelchair accessible.

Q: Do you take walk-ins?

A: No, our games are by appointment only.